Shipping policy

Shipping Policy

Welcome to VelvetHome. We are committed to delivering your home decor products quickly and securely.

Processing Time

  • Orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

Free Shipping

  • We proudly offer FREE SHIPPING on all orders.

  • No minimum purchase required.

Estimated Delivery Time

  • United States: 5–12 business days

  • Europe: 5–10 business days

  • International Orders: 7–15 business days

Delivery times may vary depending on your location and customs processing.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

Delayed or Lost Packages

If your package is delayed or lost in transit, please contact our support team and we will assist you as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct before placing your order. VelvetHome is not responsible for orders shipped to incorrect addresses provided by customers.

Contact Us

For shipping questions, contact us at:
supportvelvet1@gmail.com

Privacy Policy

At VelvetHome, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Device and browser information

How We Use Your Information

We use your information to:

  • Process and ship orders

  • Provide customer support

  • Improve our website and services

  • Send updates about your order

Payment Security

All payments are processed securely through trusted payment providers. We do not store your credit card details.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with:

  • Shipping carriers

  • Payment processors

  • Legal authorities when required by law

Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

Your Rights

You may request access, correction, or deletion of your personal information at any time.

Data Protection

We implement security measures to protect your personal data from unauthorized access or disclosure.

Contact Us

If you have any questions about this Privacy Policy, contact us at:
supportvelvet1@gmail.com